Favourez CRMOfficial home of Favourez CRM
Favourez CRM
WhatsApp, email, leads, and social — one workspace per client
Favourez CRM is a multi-tenant CRM for sales and support teams. It runs at crm.favourez.com and on client subdomains (*.favourez.com). Teams publish to Facebook, Instagram, LinkedIn, TikTok, and YouTube, reply to supported comments and messages, manage leads and pipelines, and run WhatsApp and email from the same account.
Purpose of Favourez CRM
The purpose of Favourez CRM is to help businesses manage customer conversations and marketing from one place. Workspace admins connect Google (YouTube), Meta (Facebook / Instagram), LinkedIn, TikTok, and WhatsApp accounts so their team can publish content, reply to supported comments and DMs, send WhatsApp and email messages, track leads, and run automations — without switching between separate tools.
How Favourez CRM uses Google user data
Favourez CRM requests Google user data only when a workspace admin connects YouTube. We use that data solely to operate Favourez CRM social features the admin chooses to enable:
- Identify and save the YouTube channel the admin authorizes
- Upload videos and metadata (title, description, tags, privacy) that the team submits in Favourez CRM
- Sync video comments into the Favourez CRM inbox and post replies the team writes
- Delete a YouTube video when the related post is deleted in Favourez CRM
- Refresh OAuth tokens so the YouTube connection stays working
Favourez CRM does not sell Google user data, does not use it for advertising, and does not use it to train AI models. Full details are in our Privacy Policy.
Connected social platforms
An admin connects each account. We only act on Pages, profiles, and channels they authorize. Tokens are encrypted. Disconnect removes them.
Publish to Pages you admin, read and reply to comments, and handle Messenger conversations in the CRM inbox.
Publish to Business or Creator accounts linked to a Facebook Page, manage comments, and reply to Instagram DMs.
Post as your personal profile or a Company Page you administer. Schedule posts and remove them from the CRM when needed.
YouTube
Upload videos to your channel, sync comments into the inbox, reply from the CRM, and delete a video when you delete the post.
TikTok
Upload or publish videos you choose, apply the audience and interaction settings you select, and view available video metadata and engagement counts.
Product
- Shared inbox for customer chats
- Contacts and pipelines
- Broadcasts and message templates
- Automations and conversation flows
- Team email inbox
- Email contacts and templates
- Broadcast campaigns
- Email flows
Social media
- Connect Facebook, Instagram, LinkedIn, TikTok, YouTube
- Compose, schedule, and publish posts
- Content calendar
- Comments, mentions, and DMs in one inbox
CRM workspace
- Leads and folders
- Dashboard for the team
- Agents and role-based access
- Per-client sites on *.favourez.com
How social publishing works
- Compose a post once, pick connected accounts, publish now or schedule.
- See scheduled and published content on the social calendar.
- Sync comments and DMs into Social Inbox and reply from the CRM.
- WhatsApp broadcasts and email campaigns sit next to social, not in a separate tool.
- Automations and flows for WhatsApp and email follow-ups.
- Pipelines and leads so conversations turn into tracked work.
- Role-based access: Super Admin, Admin, Agent, Viewer.
- Each client gets their own subdomain workspace on favourez.com.
Policies
Reviewers and customers: these pages describe the same product you see after login. They cover Facebook, Instagram, LinkedIn, TikTok, YouTube, WhatsApp, and email data.